Hours of Operation:

Our customer service representatives are available from 9AM - 6PM EST Monday through Friday. We are closed Saturday and Sunday. You can speak with customer service directly by calling us toll-free at 1-800-913-3340.

Ground Shipping:

UPS Ground shipping is free on orders over $75.00CDN and will take approximately 4-7 business days to receive.

Overnight and 2nd day shipping:

Overnight and 2-day shipping is available through UPS only. The cut off for overnight and 2nd day orders is 5:30PM EST.

Returns:
  • 1. E-mail shipping@autopartsonlinecanada.com
  • 2. The part number(s) that you want to return.
  • 3. Your full name.
  • 4. Your order number.
  • 5. A complete explanation for the return. "Wrong part" or "did not fit" will not suffice.
  • 6. The email address you used at the time of order.

Within 21 business days of placing your order from Auto Parts Canada you may return any core or wrong part(s). No returns will be accepted after 21 business days. All parts must be in their original condition, and cannot be disassembled or damaged by incorrect installation. Electrical parts are not returnable if plugged in or unsealed for any reason. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts. We are not responsible for missing, damaged, or incorrect parts after 21 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Service manuals, CD ROMs, Special-order Products, and Auto Body Parts are not returnable for any reason.

All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns that are not the direct result of our error.

Damaged Parts:
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender.

Customer Service: customerservice@autopartsonlinecanada.com
Sales: sales@autopartsonlinecanada.com
Any questions or concerns please call us toll-free at 1-800-913-3340